If your request or claim is against a Spanish company, check here the different out-of-court procedures and court procedures you may use.
If your habitual residence is in another EU Member State, Norway or Iceland and the claim is against a company registered in Spain, you should contact the European Center in your country.
If your inquiry is related to cancellations, delays, denied boarding or downgrading in air transport, you should contact AESA.
If your inquiry is related to entities supervised by Banco de España, you should contact Banco de España.
If your query is related to road transportation or auxiliary and complementary activities of road transportation (including car rental), you should contact the Juntas Arbitrales del Transporte.
If your inquiry is related to investment services, you should contact the CNMV.
If your inquiry is related to service providers (for example, electricity and natural gas) that do not respect the contracting procedure and do not have the consent of the clients to carry out supplier changes, you should contact the CNMC.
Once the claim has been sent to ECC-Spain, the consumer will receive an acknowledgment of receipt along with a reference number (ECCES-XXX) that must be saved and used each time the consumer contacts us to follow up on his case.