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The European Consumer Center and the Telecommunications Customer Service Office collaborate to improve the customer service

CEC-España celebra el Día Mundial de los Derechos del Consumidor.

Estudiantes de consumo visitan el Centro Europeo del Consumidor en España. Estudiantes de consumo visitan el Centro Europeo del Consumidor en España. Estudiantes de consumo visitan el Centro Europeo del Consumidor en España

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CEC-España informa que los pasajeros afectados por cancelaciones de vuelos con Boeing 737 Max tienen derecho a asistencia o reembolso.

La suspensión de los vuelos se ha producido por circunstancias extraordinarias por lo que los pasajeros no tienen derecho a compensación económica.

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España celebra el Día Mundial de los Derechos del Consumidor

Garantizar los derechos de los consumidores debe ser una prioridad para las administraciones públicas.

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Latest Newsletter

Newsletter February 2019

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Aprobada la nueva ley que ofrece una mayor protección de los consumidores de créditos hipotecarios.

Créditos hipotecarios más transparentes, mayor protección frente a los embargos y gastos más baratos

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ECC-Spain informs investors affected by the declaration of suspension of payments of Matador Prime how to claim compensations

Suspension of payments of Matador Prime Ltd.

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Germania filed for insolvency

ECC-Spain recommends the passengers of the Germania to claim their rights

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CEC-España celebra el Día Internacional de Internet Segura

El Centro Europeo del Consumidor en España (CEC-España) celebra los avances conseguidos en Europa en materia de protección de datos personales de los consumidores

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España trabaja para adecuarse al nuevo marco europeo con el fin de reforzar los derechos de los consumidores

Comparecencia de la Ministra de Sanidad, Consumo y Bienestar Social en el Congreso de los Diputados y Senado

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CEC-España lanza una campaña para promover un consumo seguro, saludable y sostenible estas Navidades

Navidades responsables: Consumo seguro, saludable y sostenible

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La Unión Europea pone fin al Geobloqueo injustificado en las transacciones transfronterizas en línea

A partir del próximo 3 de diciembre.

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Insolvencia de la agencia de viajes TravelBird

La agencia de viajes holandesa era popular por ofrecer ofertas de viajes muy económicas

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El Tribunal Supremo confirma la nulidad de varias cláusulas generales en los contratos de vuelos con la aerolínea Iberia

Abusividad de cláusulas en contratos de transporte aéreo de pasajeros de Iberia. Acción colectiva.

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ECC-Spain recommends a responsible consumption during "Black Friday" and "Cyber Monday"

Recommendations and advice in order to help consumers to better understand their rights.

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ECC-Spain participates in a new ECC-Net Communication Workshop about SEO positioning

The European Consumer Centers of the EU, Norway and Iceland discussed strategies in order to improve the website positioning in Internet search engines

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Over the past 30 years, the EU has achieved the highest level of consumer protection in the world

Francisco Fonseca, Director de la Representación de la Comisión Europea en España, reveals how the future of consumer rights will be.

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European Commission has published the “2018 Consumer Markets Scoreboard”

The confidence of the Europeans citizens must still improve

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The ECC-Net welcomes the European Parliament’s focus on digital solutions for consumers

The ECC-Net is prepared to share its experiences, insights and expertise in order to develop and promote new digital tools.

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Enduria Travel Shop, in a state of insolvency

The company asks consumers to contact to the customer service representative.

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ECC-Spain attends the "Citizens´ Dialogue” on New Deal for consumers

During the meeting, it was highlighted that consumers must be trained, informed, protected and consume in a responsible manner.

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Primera Air ceases operations

ECC-Spain advises consumers affected by the cancellations of the flights.

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ECC Spain recommends to get all the information before signing a small loan in order to meet the costs of "back to school"

The European Consumer Center in Spain requests caution from consumers before signing these type of products and in order to avoid to meet high debts. Behind the speed and the simplicity with which some companies lend money, there are usually hidden high interest, very short deadlines for the return of the loan, the possibility of greater indebtedness if the money is not paid, the possibility of being part of defaulters files, or that the debt is sold to a recovery company.

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The European Union unifies the labeling for fuels in order to improve the information to consumers

All gas stations and cars in the EU, Iceland, Liechtenstein, Macedonia, Norway, Serbia, Switzerland and Turkey will use the same badges to identify the different types of fuel.

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Spain accredits the first Alternative Dispute Resolution bodies

The Junta Arbitral Nacional de Consumo, the Junta Arbitral de Consumo de Castilla y León, the Junta Arbitral de Consumo de Euskadi, the Junta Arbitral de Consumo de Extremadura, the Junta Arbitral de Consumo del Principado de Asturias have already been accredited and notified to the European Commission as ADR bodies.

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ECC-Spain helps passengers affected by the Ryanair strike to claim their rights

• Cancellations: Passengers have the right to information, assistance, reimbursement or alternative transportation and compensation provided the cancellation has been notified less than two weeks in advance. Cancellations of flights due to a strike by the company's own staff is not an extraordinary circumstance, so the airline is obliged to pay compensations.

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ECC-Spain recalls the rights of passengers in case of incidents in air travel

Air passengers affected by delays, cancellations and denied boarding have the right to information, assistance, reimbursement, compensation or alternative transportation

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ECC-Spain visits the European Consumer Centers of Germany and France

The visit will allow sharing information, invigorating claims and promoting future projects of the Centers

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CEC-Spain celebrates the achievements of the 25th anniversary of the Single Market

The European market is celebrating its 25th anniversary this year. Since 1993, Europeans have seen their rights evolve in their daily lives: harmonized withdrawal period in case of online purchase, two years of legal warranty throughout Europe, protection when traveling by plane, train, boat, or bus. For Europe Day on May 9th, ECC-Spain reviews some of the most important changes of the quarter century in the field of consumption.

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ECC- Spain participates in the ADR Assembly 2018 organized by the European Commission

El Centro Europeo del Consumidor en España participó en la Asamblea sobre Resolución Alternativa de Litigios (RAL) que organizó la Comisión Europea el 11 y 12 de junio en Bruselas.

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ECC-Spain attends the Conference on financial services organized by the Representation of the European Commission in Spain

CEC-España asistió a la Jornada “Servicios Financieros destinados a los Consumidores” organizada por la Representación de la Comisión Europea en España el 24 de mayo con el objetivo de generar conocimiento y adhesión hacia la política institucional de la Unión Europea (UE).

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The adaptation to the new European regulations on the protection of consumers, the biggest challenge for Telecommunications sector

Interview with Ramón Pérez de Vargas, Subdirector General de Atención al Usuario de Telecomunicaciones

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Package travel: A trip through Europe

Do you discover cockroaches in your hotel room? Is there a building site instead of a lovely swimming pool? Was your rail & fly train delayed and therefore, you missed the flight? Then you can benefit from the new, fully harmonized European Package Travel Directive which has entered into force on 1st July 2018. The European Consumer Centres Network (ECC-Net) explains the recent changes.

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Buy tickets at the official FIFA point of sale and enjoy the great international football party

FIFA and Russian authorities have warned against using unofficial tickets. Ticket transfer and resale is illegal in Russia.

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The European Consumer Center and the Telecommunications Customer Service Office collaborate to improve the customer service

Both institutions have held a meeting to try to optimize the quality of the service offered by the European Center in the field of Telecommunications.

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New infographic about car hire

Before renting a vehicle know your rights and follow our recommendations

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“Consumers should always demand detailed information in writing and it should be clear and complete"

Fernando Tejada, Director of the Department of Market Conduct and Claims at Banco de España, reveals the keys to improving the products and services offered to consumers in the banking sector

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La UE permite utilizar los abonos a contenido en línea durante los viajes a otro país miembro

El 1 de abril ha entrado en vigor las reglas que permiten a los europeos llevarse sus suscripciones en línea de vacaciones.

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The Transport Arbitration Boards incorporated into the ECC-Spain website as a new body to resolve claims

They will act in conflicts related to road, rail and cable transportation.

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Rights and obligations of air passengers

Know your rights and obligations when traveling by plane

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The Centres of Denmark, the Netherlands and Norway visit the European Consumer Centre in Spain

The visit to the Spanish Centre will allow sharing information, invigorating the claims and promoting future projects

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CEC-España celebra el Día Mundial de los Derechos del Consumidor 2018

#DíaMundialDerechosConsumidor #BetterDigitalWorld

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ECC-Spain launches a campaign to optimize the management of claims with the General Directorates of Consumption

The objective is to optimize the management of claims that are transferred to ECC-Spain

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The European Consumer Center and Banco de España collaborate to offer a better service to the consumer

The aim is to improve the quality of service that consumers receive when they come to the European Consumer Center to request for information or submit complaints related to banking products and services.

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“El Centro Europeo del Consumidor se prepara para los nuevos retos en materia de consumo”

Analizamos con la nueva jefa de oficina los desafíos del Centro Europeo para los próximos años

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European and Spanish institutions warn consumers of risks in buying virtual currencies

The European Securities and Markets Authority (ESMA), the European Banking Authority (EBA) and the European Insurance and Occupational Pensions Authority (EIOPA) have issued a joint statement to warn consumers of the high risk assumed buying the so-called "virtual currencies".

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The new website of the European Consumer Center is also available in English

The contents of the new website of the European Consumer Center in Spain (www.cec-msssi.es) are also available in English.

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Social media companies need to do more to fully comply with EU consumer rules.

Social media companies need to do more to respond to the requests, made last March by the European Commission and Member States' consumer authorities, to comply with EU consumer rules.

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European Consumer Center in Spain celebrates “Safer Internet Day”

The European Consumer Center in Spain (ECC-Spain) celebrates « Safer Internet Day » (SID) in order to develop a safer and better internet. This way, we aim to promote the many positive opportunities online while encouraging safe and responsible behaviour.

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ECC-Spain informs foreign tourists of the telephone complaints service of the General Directorate of the Police

Foreign tourists can dial 902 102 112 to process their complaints and they will be attended in German, Spanish, French, English and Italian.

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Guía Práctica de Compra segura en internet

Consejos y recomendaciones a tener en cuenta antes, durante y después de la compra o contratación online

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El Centro Europeo del Consumidor en España lanza su nueva página web con información gratuita y personalizada para los ciudadanos

Es un proyecto cofinanciado por la Unión Europea y la Agencia Española de Consumo, Seguridad Alimentaria y Nutrición (AECOSAN)

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CEC-España informa sobre los derechos de los pasajeros afectados por las cancelaciones de los vuelos de Air Berlín

Air Berlín inicia el procedimiento de insolvencia. Los pasajeros pueden presentar sus reclamaciones ante Flöther & Wissing hasta el 1 de febrero de 2018.

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CEC-España informa a los españoles afectados por el cierre de Monarch sobre sus derechos como pasajeros

España informa a los españoles afectados por el cese de actividad de la aerolínea británica Monarch Airlines sobre los derechos que tienen como pasajeros según lo estipulado en el Reglamento europeo (CE) 261/20014 sobre retrasos, cancelaciones y denegaciones de embarque.

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CEC-España a favor de revisar la legislación europea para poder sancionar las cancelaciones masivas de vuelos

CEC-España reivindica la revisión del Reglamento 261/2004 para permitir que las autoridades competentes puedan sancionar las cancelaciones masivas imputables a las aerolíneas.

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